Regardless of how hard you try to do things right and regardless of how hard a company tries to make sure their site runs perfectly, there are bound to be occasion mistakes and you may find yourself ready to wage a huge dispute with the company.
However, before you start making accusations and blowing up, you need to get yourself calmed down and make sure you are in the right before you start your dispute. Some of the things you need to look at are outlined here to help you get your ducks in a row, so to speak.
Before you fire off your email to the website and start demanding things, make sure you are following the company’s rules.
You should look at the following information along with any information that you have read about in the fine print.
Legitimacy: Most casinos only allow one account per household or address. This usually goes beyond the physical address. In fact, if two people live in the same house but have different network addresses, this can usually be justified. However, most casinos do not allow players on the same network to play in the casino. If you have roommates, you need to make sure they have their own IP address so that you are not disqualified from playing.
Most online casinos only allow one account per any one household. If you mess up and have two accounts, you could find it impossible to withdraw your winnings and possibly even have your accounts closed.
Don’t try to scam the casino by changing your name and using someone else’s address. It is very easy for websites to track IP addresses back to their source which will then show up as being only one house and you will be found in violation.
If you accidentally open two accounts in one casino or find out that your roommate who is on your network also has one at the casino, you need to notify them immediately so that you can get it worked out before you encounter a problem. The bottom line is to make sure you do everything you can to ensure that you are in the right before you start accusing the casino of being in the wrong.